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Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. in BusinessAdministration with a specialization in marketing science from Temple University in Philadelphia.
RCA is a game changer. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Set up RCA today!
Here’s some gold early in the book—if you remember only what follows, you are already ahead of the game regarding customer listening. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Much more to come on touchpoints later. The Benefits of Customer Listening.
Entrepreneurs looking for a crash course on how to best listen to customers and use that feedback to improve their business will benefit from the book as well. In this book, Sean McDade provides a game plan for how to embed this inside your organization.". Jeanne Bliss , Best-selling Author of Would You Do That To Your Mother?
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