CX Secrets: Not measuring CX is like not counting your money
PeopleMetrics
MARCH 1, 2018
But with the way that we're looking at customer feedback data these days, you'd have to be a little crazy to manage your business without knowing specifically what your customers’ experience was every single day for two main reasons: 1. You risk losing your best customers. As CEO, he guides the company’s vision and strategy.
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