Lesson #3: VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX
PeopleMetrics
JULY 23, 2018
Verified feedback comes from experts, commonly called mystery shoppers or quality assurance professionals , who are hired to assess the experience that a company provides its customers. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.
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