PeopleMetrics

JUNE 4, 2019

The sales force becomes a key touchpoint in the customer experience for B2B. B2B companies are smart to want to know what their clients think of their sales process and how the expectations that their sales force established compared to their actual experience. SALES FORCE: Key touchpoint. VOLUME: Small. SOCIAL: N/A.

VOC 122

VOC B2C B2B CEM 122

PeopleMetrics

MARCH 26, 2018

Touchpoints will vary depending on the type of business you're in. If you're a B2B company, you may think about the first interaction prospects have with your sales team. If your business makes frequent home visits to customers, a touchpoint might be your customers' first interaction with your field reps. Touchpoints vary.

Touchpoint 85

Touchpoint CEM Business Administration Machine Learning 85

PeopleMetrics

DECEMBER 27, 2019

IT can also help create an automated system for this process, such as connecting a point-of-sale system or CRM to your VoC software platform via an API. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy.

VOC 81

VOC Legal CEM Pharmaceutical 81

PeopleMetrics

MARCH 7, 2018

You need to be able to talk to leadership, the contact center, the sales force, operations, etc. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. basically all the different parts of your company who impact the customer experience.

CX 76

CX CEM Business Administration Machine Learning 76

PeopleMetrics

MARCH 16, 2020

These alerts are turned into leads to be managed by the sales team. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Sean holds a Ph.D.

VOC 77

VOC Close the Loop CEM Business Administration 77

Fonolo

MARCH 28, 2023

The specifics of the role will vary from one contact center to another, but generally, a customer experience manager is responsible for overseeing the entire customer journey, from initial contact to post-sale support.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

PeopleMetrics

MAY 24, 2018

Complete the form to receive an email notification when it goes on sale: Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

Customer Feedback 54

Customer Feedback CEM VOC Business Administration 54