Business Administration Close the Loop NPS 
PeopleMetrics
MARCH 16, 2020
Or anything that would cause a customer to indicate at least one of these items: NPS below 7 (i.e., Most of our clients set up multiple triggers for recover alerts so that if any of the preceding events happen, they know about it and can assign someone to follow up and close the loop with the customer. a detractor). Grow Alerts.
PeopleMetrics
MAY 4, 2020
Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts.
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