Lesson #3: VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX
PeopleMetrics
JULY 23, 2018
Verified feedback comes from experts, commonly called mystery shoppers or quality assurance professionals , who are hired to assess the experience that a company provides its customers. These inspectors travel from company headquarters to each location to check on compliance with safety and brand standards. Verified Feedback.
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