Lesson #1: Everyone Wants To Be Customer-Centric, But No One Knows What That Means
PeopleMetrics
JULY 10, 2018
The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.
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