PeopleMetrics

DECEMBER 27, 2019

No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. If not, look to your company's business analytics and/or business intelligence department.

VOC 81

VOC Legal CEM Pharmaceutical 81

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future.

CX 121

CX Customer Experience Education Machine Learning 121

Fonolo

MARCH 28, 2023

Developing customer service policies and procedures : The role involves creating and implementing policies and procedures that improve the customer experience, reduce customer complaints, and increase customer satisfaction. You’ll also need data analysis, project management, and customer feedback analysis skills.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

PeopleMetrics

JUNE 18, 2019

One year ago today, I launched my book, Listen or Die: 40 Lessons that Turn Customer Feedback into Gold ( check it out on Amazon! ). The goal of the book was to share best practices on how to create a great Voice of Customer (VoC) program. Customers want things to be easy with as little friction as possible.

CEM 48

CEM VOC Business Administration Machine Learning 48

PeopleMetrics

OCTOBER 3, 2019

Often, people think they can create a world-class VoC program themselves using a low-end technology tool, but this can be risky ?— Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. especially when building your initial program. Ready to tell your VoC story? Sean holds a Ph.D.

VOC 59

VOC CEM Business Administration Machine Learning 59

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want you to know them.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60