Lumoa

FEBRUARY 6, 2018

Technology advances will continue to inspire new innovations in customer experience. CX is a tough business. It requires patience and the ability to maintain a “long view” on business results, especially in solving larger systemic issues. Marketing, Customer service. Read the First Part of the Interview.

CX 121

CX Customer Experience Education Machine Learning 121

Zendesk

MARCH 2, 2023

Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends. Phygital has many benefits for a business, such as: Boosting Net Promoter Scores® (NPS) : Customers feel more satisfied due to the hyper-personalized experience. This resulted in a 97.1

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. HOWEVER, I also argue that despite that, too many consumers continue to endure ‘random’ or ‘unexpected’ experiences as a result of the inconsistent delivery of the end-to-end customer journey. CX is a tough business.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Zendesk

SEPTEMBER 22, 2022

After reviewing the job opening, I believe my hard skills, seven years of industry experience, and a degree in business administration make me an excellent candidate for this position. During my time as a customer service professional, I had the pleasure of working for Tech Atlas, Reform Service, and Innovative Solutions.

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52