Customers Have Life Cycles. Guess What? So Do Employees! Here’s Why That’s So Important
Beyond Philosophy
NOVEMBER 22, 2017
Clayton Christensen, a professor of business administration at Harvard Business School, has identified this trend in his book, Competing Against Luck. Build this into every employee’s career path, and the employee, customer, and enterprise will be richer for it. Four Tools To Help Customer Service Survive The Holidays.
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