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Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

Customer Bliss

His C-Suite was receptive to the plan because they already had previous knowledge of some of the CX challenges from Alan’s initial feedback presentation. Combine strategic and operational skills to create a realistic CX plan that your team can execute. CustomerExperience #CX Click To Tweet. About Alan Dubovsky.

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Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

Customer Bliss

CX Click To Tweet. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations. Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University.