Lumoa

FEBRUARY 6, 2018

If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. That few seem to understand that CX is a long term programme of transformation that cannot be measured in 12 week quarterly financials.

CX 121

CX Customer Experience Education Machine Learning 121

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. Customers want unique, special and innovative.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Customer Bliss

MARCH 1, 2018

Make room to create innovative ideas. CX Click To Tweet. Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University. Bucket 4: How do you improve resources for the employees and physicians?

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Customer Bliss

JUNE 28, 2018

As the CXO, his goal was to embed the employee experience as CX at Parkland. CX and culture are foundational to a positive customer patient experience and their families. There’s a push to get started on the #CX work, but it's important that everyone understands internally, why this is truly happening.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

Zendesk

MARCH 2, 2023

Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends. Key takeaway: Meeting your shoppers where they are is all about expanding your ecommerce business with new channels and digital-first retail CX.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Qualtrics

MARCH 5, 2019

The rest of my day I’m talking out problems with teammates and pursuing innovative solutions to client problems. Understand its growing importance when companies compete for business in the digital age. Matt is a CX Technology Consultant at Qualtrics in Seattle. I spend about 50% of my day working directly with clients.

Technology 20

Technology Technology Business Administration Innovation 20