Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world.

CX 121

CX Customer Experience Education Machine Learning 121

PeopleMetrics

MARCH 7, 2018

As a CX leader, do you ever feel like you're spending too much time setting up users and dashboards in your feedback management platform when you should be focusing on strategic ways for your organization to improve customer experience? CX leaders today hold many different titles. What makes a great CX leader. You're not alone.

CX 76

CX CEM Business Administration Machine Learning 76

PeopleMetrics

JUNE 4, 2019

The sales force becomes a key touchpoint in the customer experience for B2B. B2B companies are smart to want to know what their clients think of their sales process and how the expectations that their sales force established compared to their actual experience. SALES FORCE: Key touchpoint. VOLUME: Small. SOCIAL: N/A.

VOC 122

VOC B2C B2B CEM 122

Win the Customer

JANUARY 8, 2016

Effective customer experience only happens when you understand the right sales process that will attract customers. Have a Customer-Focused Business Plan. The Small Business Administration has a wealth of information on business planning, including templates for easy creation.

CX 69

CX Business Administration Start-ups Sales 69

PeopleMetrics

MARCH 26, 2018

Are you familiar with all the different ways your customers interact with your business? Whether you're a seasoned CX professional or you've never heard of CX, chances are you at least have some basic notion of the areas, or touchpoints, where customers interact with your organization. Touchpoints vary. Sean holds a Ph.D.

Touchpoint 85

Touchpoint CEM Business Administration Machine Learning 85

Fonolo

MARCH 28, 2023

The specifics of the role will vary from one contact center to another, but generally, a customer experience manager is responsible for overseeing the entire customer journey, from initial contact to post-sale support. CX matters! CX #CustomerServiceManagers Click To Tweet How Much Money Does a Customer Experience Manager Make?

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. 2018 will be the year of CX and AI.?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60