CX Accelerator

FEBRUARY 2, 2020

Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice? I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX.

Customer Experience 320

Customer Experience Business Administration Customer Journey Map CX 320

CX Accelerator

FEBRUARY 2, 2020

Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice? I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX.

Customer Experience 182

Customer Experience Business Administration Customer Journey Map CX 182

Lumoa

FEBRUARY 6, 2018

Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations. It starts inside the business - communicate, communicate, communicate and educate, educate, educate. One main challenge for the next year is short termism.

CX 121

CX Customer Experience Education Machine Learning 121

Fonolo

MARCH 28, 2023

Salesforce) How to Become a Customer Experience Manager Step 1: Build your education Formal education isn’t always required to become a customer experience manager, but having a degree in a related field like business administration, marketing, or communications can help. CX matters!

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

Customer Bliss

MARCH 1, 2018

In that role, Alan was responsible for the departments of patient experience, physician engagement, special constituent and international patient programs, referral management, education and training, and leadership and talent development. Note from Jeanne: I want to let you know that we’ve welcomed a sponsor for our show, Customerville.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Customer Bliss

JANUARY 4, 2019

In that role, Alan was responsible for the departments of patient experience, physician engagement, special constituent and international patient programs, referral management, education and training, and leadership and talent development. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Zendesk

JULY 19, 2022

Employee turnover is a huge business expense. Small Business Administration estimates that the cost of replacing an employee is about 1.25 For many professionals—especially young ones—education is critical to their progression. times the salary. Support continuous learning opportunities. A roadmap increases satisfaction.

Net Promoter Score 98

Net Promoter Score Business Administration Customer Satisfaction NPS 98