Customers Have Life Cycles. Guess What? So Do Employees! Here’s Why That’s So Important
Beyond Philosophy
NOVEMBER 22, 2017
Clayton Christensen, a professor of business administration at Harvard Business School, has identified this trend in his book, Competing Against Luck. We Are In Denial About Omnichannel Engagement Being A Done Deal. You Also Might Like… 6 Key Statements to Propel Your Customer Experience Program. Guess What?
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