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5 Strategies for CX Excellence

PeopleMetrics

Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. This activity alone with make your company 10x more customer-centric. Sean holds a Ph.D.

CX 163
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Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain

PeopleMetrics

RCA is a game changer. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. With RCA data properly analyzed , you will be able to identify what we call systemic issues—the kind that, if improved, can make a big impact across your entire organization, not just one customer!

CEM 87
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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you. Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey.

CX 121
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Guest Post: How to Make the Most of Another Unprecedented Holiday Season

Shep Hyken

When the leftover turkey has been stowed away in the fridge and the football game has wrapped up, consumers will turn their focus to their holiday spending. Small Business Administration reports $20 billion of Small Business Saturday spending occurred last year, during the pandemic.

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ANNOUNCING Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold

PeopleMetrics

Entrepreneurs looking for a crash course on how to best listen to customers and use that feedback to improve their business will benefit from the book as well. In this book, Sean McDade provides a game plan for how to embed this inside your organization.". Jeanne Bliss , Best-selling Author of Would You Do That To Your Mother?

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Lesson #1: Everyone Wants To Be Customer-Centric, But No One Knows What That Means

PeopleMetrics

Here’s some gold early in the book—if you remember only what follows, you are already ahead of the game regarding customer listening. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Much more to come on touchpoints later. The Benefits of Customer Listening.

CEM 66
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Why crisis management can be an innovation catalyst

Qualtrics

Globally—and the US particularly—Small Business Administration loans are top of mind right now, and everyone is scrambling with the rollout of the CARES Act. Creating a game plan for success in real time. It’s time to develop your Innovation Game Plan. So let’s look at what goes into a Game Plan. Take banking.