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Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. in BusinessAdministration with a specialization in marketing science from Temple University in Philadelphia. This activity alone with make your company 10x more customer-centric. Sean holds a Ph.D.
RCA is a game changer. in BusinessAdministration with a specialization in marketing science from Temple University in Philadelphia. With RCA data properly analyzed , you will be able to identify what we call systemic issues—the kind that, if improved, can make a big impact across your entire organization, not just one customer!
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Entrepreneurs looking for a crash course on how to best listen to customers and use that feedback to improve their business will benefit from the book as well. In this book, Sean McDade provides a game plan for how to embed this inside your organization.". Jeanne Bliss , Best-selling Author of Would You Do That To Your Mother?
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Finally, my love of tennis has sustained me physically and it is a game that has taught me grit, how to compete and above all have fun! It is awesome to be at a company that prioritizes this internally (from an employee culture perspective) and is obsessed with enabling our customers to provide the best experiences possible.
It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you. Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey.
Finally, my love of tennis has sustained me physically and it is a game that has taught me grit, how to compete and above all have fun! It is awesome to be at a company that prioritizes this internally (from an employee culture perspective) and is obsessed with enabling our customers to provide the best experiences possible.
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