Lumoa

FEBRUARY 6, 2018

It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you. Also, new tech solutions such as AI and machine learning have been getting a lot of attention. How to overcome those challenges?

CX 121

CX Customer Experience Education Machine Learning 121

Lumoa

OCTOBER 31, 2018

Aggressive action will be required for many organizations – business model changes, more extensive rigor on digital enablement, acute awareness of customer behaviour in the market and knowledge of ever changing impacts on organizations (i.e. data security, gig economy, AI, machine learning).” How to overcome those challenges?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

PeopleMetrics

JULY 20, 2020

Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. This activity alone with make your company 10x more customer-centric. Sean holds a Ph.D.

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

MAY 28, 2020

RCA is a game changer. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Set up RCA today!

CEM 87

CEM VOC Business Administration Machine Learning 87

PeopleMetrics

JULY 10, 2018

Here’s some gold early in the book—if you remember only what follows, you are already ahead of the game regarding customer listening. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Much more to come on touchpoints later.

CEM 66

CEM VOC Touchpoint Social Media 66

PeopleMetrics

MAY 24, 2018

Entrepreneurs looking for a crash course on how to best listen to customers and use that feedback to improve their business will benefit from the book as well. In this book, Sean McDade provides a game plan for how to embed this inside your organization.". Jeanne Bliss , Best-selling Author of Would You Do That To Your Mother?

Customer Feedback 54

Customer Feedback CEM VOC Business Administration 54