Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital
Customer Bliss
JANUARY 4, 2019
I’ve got a lot of great interviews coming up that I can’t wait to share with you! When Alan developed his action plan, he ended up with about 25 projects to improve the patient experience. Prior to joining Cedars-Sinai, Alan was with Emory Healthcare in Atlanta, Georgia, serving as the Director of Operations.
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