Experience Investigators

MARCH 11, 2025

Healthcare and customer experience have more in common than you might think. ” Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances. ” Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances.

Healthcare 52

Healthcare CX Business Administration Social Media 52

Customer Bliss

JANUARY 4, 2019

Alan shared the unique situation that placed him in this position at Cedars-Sinai, his prior experience in the healthcare industry, and the extensive work he’s done to define his newly created role. Healthcare is Complex, Try to Understand the Big Picture. Be Strategic and Operational When Preparing for Change.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Customer Bliss

MARCH 1, 2018

In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Customer Bliss

JUNE 28, 2018

Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry. After a personal encounter spending a few days each month in a hospital for two years, Vishal realized he wanted to serve in healthcare.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

Zendesk

DECEMBER 15, 2023

That said, there are a few standard requirements for this role, like: Education: Employers will often prefer a bachelor’s degree in a business-related field like business administration or human resources. Research what type of business you want to work for. Some senior positions may require a master’s degree.

Business Administration 52

Business Administration Finance Healthcare Compliance 52