Qualtrics

JUNE 26, 2020

Globally—and the US particularly—Small Business Administration loans are top of mind right now, and everyone is scrambling with the rollout of the CARES Act. Once businesses have alignment, context switching goes down, focus goes up, and people start finishing work (rather than always starting new initiatives in the middle of others).

Innovation 49

Innovation Business Administration Start-ups Gaming 49

Customer Bliss

MARCH 1, 2018

Make room to create innovative ideas. Alan completed his undergraduate degree in Business Administration at the University of Georgia and his Executive Master in Business Administration at Emory University. Bucket 4: How do you improve resources for the employees and physicians?

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Lumoa

FEBRUARY 6, 2018

Technology advances will continue to inspire new innovations in customer experience. CX is a tough business. Melinda Gonzalez, CEO at Melinda Gonzalez Advisors, CX Consultant @ RealMelindaG | blog “I see the future of CX as bright, vast, and continuously evolving. Marketing, Customer service.

CX 121

CX Customer Experience Education Machine Learning 121

Confirmit

JULY 10, 2017

Kevin’s premier creation, PEER®, has been consistently recognized as a long- overdue, industry-changing innovation in the field of Employee Engagement. His book, “Building a Magnetic Culture,” made six of the best seller lists including The New York Times, Wall Street Journal, and USA Today.

Business Administration 40

Business Administration Voice of the Employee Management Consulting Innovation 40

Customer Bliss

JUNE 28, 2018

Transitioning to healthcare from a successful career in hospitality, Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT “Initiative for Health Systems Innovation”.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

Zendesk

MARCH 2, 2023

Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. Technology advances will continue to inspire new innovations in customer experience. CX is a tough business. Marketing, Customer service.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60