Lumoa

FEBRUARY 6, 2018

It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you. Technology advances will continue to inspire new innovations in customer experience. CX is a tough business.

CX 121

CX Customer Experience Education Machine Learning 121

Zendesk

MARCH 2, 2023

Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends. Phygital has many benefits for a business, such as: Boosting Net Promoter Scores® (NPS) : Customers feel more satisfied due to the hyper-personalized experience.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. CX is a tough business.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60