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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. CX is a tough business. And why not?

CX 121
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The One Relationship That Determines The Success of Your VoC Program

PeopleMetrics

The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

VOC 81
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A Bonus Lesson from Listen or Die

PeopleMetrics

This bonus lesson is that the very best CX leaders are focusing on being more human , not providing more technology. Are you balancing your CX technology and human investments? What CX lessons have you learned in 2019? in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

CEM 48
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Do You Need a Survey Tool or a VoC Partner?

PeopleMetrics

Often, people think they can create a world-class VoC program themselves using a low-end technology tool, but this can be risky ?— His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. especially when building your initial program.

VOC 59
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Customer Experience Challenges According to 15 CX Experts

Lumoa

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 60