Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. CX is a tough business. And why not?

CX 121

CX Customer Experience Education Machine Learning 121

PeopleMetrics

DECEMBER 27, 2019

The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

VOC 81

VOC Legal CEM Pharmaceutical 81

PeopleMetrics

JUNE 18, 2019

This bonus lesson is that the very best CX leaders are focusing on being more human , not providing more technology. Are you balancing your CX technology and human investments? What CX lessons have you learned in 2019? in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

CEM 48

CEM VOC Business Administration Machine Learning 48

PeopleMetrics

OCTOBER 3, 2019

Often, people think they can create a world-class VoC program themselves using a low-end technology tool, but this can be risky ?— His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. especially when building your initial program.

VOC 59

VOC CEM Business Administration Machine Learning 59

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60