PeopleMetrics

OCTOBER 3, 2019

Often, people think they can create a world-class VoC program themselves using a low-end technology tool, but this can be risky ?— In this scenario, you figure out the touchpoints and the questions to ask customers. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

VOC 59

VOC CEM Business Administration Machine Learning 59

Zendesk

MARCH 2, 2023

James Cash, emeritus professor of business administration at Harvard Business School. And now that technology permits me as the consumer to really have leverage in the relationship, I want to make sure that you are personalizing my experience in a very special way.” Check out the frequently asked questions below.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Qualtrics

DECEMBER 20, 2018

Technology has attracted me from the beginning. I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. That fancy car will only be with you for so long, but memorable experiences last a lifetime.

Engineering 34

Engineering Business Administration Management Consulting Touchpoint 34

Qualtrics

DECEMBER 20, 2018

Technology has attracted me from the beginning. I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. That fancy car will only be with you for so long, but memorable experiences last a lifetime.

Engineering 20

Engineering Business Administration Management Consulting Touchpoint 20