CX Accelerator
FEBRUARY 2, 2020
While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?
PeopleMetrics
SEPTEMBER 24, 2018
However, market research and Voice of the Customer (VoC) are not the same. Market Research vs. Voice of the Customer (VoC). Communication is one-way—customers are asked what they think about a certain issue, but there is no further communication beyond that. Voice of the Customer. Let me explain.
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CX Accelerator
FEBRUARY 2, 2020
While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?
PeopleMetrics
JULY 20, 2020
in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.
PeopleMetrics
AUGUST 31, 2018
Customer service is part of the overall customer experience, not the entire customer experience. It is vital to understand the difference between CX and CS as you implement Voice of the Customer (VoC). Customer experience is the sum of all experiences, interactions, or touchpoints a customer has with a company.
PeopleMetrics
FEBRUARY 2, 2018
The structure The book will be written in a really accessible lesson format, with 40 quick lessons about how to create a super effective Voice of the Customer program. in Business Administration with a specialization in marketing science from Temple University in Philadelphia. Sean holds a Ph.D.
PeopleMetrics
JULY 17, 2018
in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.
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