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A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Aneesh R Kammath – Customer Experience Coach and Specialist. LinkedIn : [link] /. Website : [link].
Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or businessconsultants. When it comes to compliance, GDPR is especially important if you are operating within the European Union.
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