Remove Business Consulting Remove Business Operations Remove Voice of the Customer
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Aneesh R Kammath – Customer Experience Coach and Specialist. LinkedIn : [link] /. Website : [link].

article thumbnail

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. When it comes to compliance, GDPR is especially important if you are operating within the European Union.