37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers
Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Kayla Pendleton. Sue Andrews.
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