Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

AUGUST 15, 2018

Morton’s Steakhouse, a chain of more than 78 steak restaurants, is a great example of excellent customer service in this case. Back in 2011, one of their regular customers – business consultant and author Peter Shankman – tweeted them the following right before boarding his flight : Peter Shankman’s tweet to Mortons.

Customer Service 92

Customer Service Social Media Customer Satisfaction Start-ups 92

SurveySensum

FEBRUARY 11, 2022

Hello Customer. Medallia is an ideal tool that pushes the limits of conventional customer feedback tools. It helps you gather feedback through surveys and offers a variety of useful features. Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . GetFeedback.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Customer Bliss

AUGUST 2, 2016

In this capacity, Jeb serves as a customer advocate and works with the Oracle organization to develop and deliver customer programs that increase customer retention, value delivered, satisfaction, and loyalty. “We had a very disconnected references team that worked with customers too,” remembers Jeb. .

Customer Feedback 48

Customer Feedback Business Consulting Engineering Customer Retention 48

Win the Customer

NOVEMBER 6, 2020

Gather Customer Feedback How do you know if your customers are happy with your product or service? Feedback is a gem many business owners overlook. This is strange because gathering customer feedback doesn’t cost much. It all boils down to understanding what your customers want.

Customer Experience 52

Customer Experience Customer Loyalty Social Media Customer Retention 52

SurveySensum

JULY 14, 2020

He is a Vice President of Customer Experience Solutions Delivery at RR Donnelley and an Advisory Council Member for the Adobe Experience League. Aneesh R Kammath – Customer Experience Coach and Specialist. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132