Business Consulting, E-commerce and Hospitality

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

Customer Experience

Customer Experience CX E-commerce Social Media

Top 30 Customer Service Books Every Team Needs to Read

Comm100

SEPTEMBER 22, 2016

” As an internet-based retailer, Amazon provides a great example for e-commerce professionals who want to know how they can provide customer service in mold-breaking ways. Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book.

Customer Service

Customer Service Customer Loyalty E-commerce Customer Satisfaction

Tech Customer Success

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

Top 30 Customer Service Books Every Team Needs to Read

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