Kerry Bodine

JANUARY 16, 2020

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

Education 71

Education Business Consulting Touchpoint Engineering 71

Kerry Bodine

JANUARY 16, 2020

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

Education 62

Education Business Consulting Touchpoint Engineering 62

Kerry Bodine

JANUARY 16, 2020

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

Education 62

Education Business Consulting Touchpoint Engineering 62

Qualtrics

APRIL 9, 2019

I was a business consultant, and my now-mentor asked me to be her HR business partner. On reverse engineering the employee experience: Our job is to find those moments that matter in the employee experience journey and make them special. Over to Karalyn! I said, I love working with you, but I’m not interested.

Compliance 37

Compliance Engineering Start-ups Business Consulting 37

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . Using the Listening Engine, you can directly listen and respond to customers. It charges for both “units” and users. “Units” are nothing but named individuals in surveys who don’t have log-in privileges. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Intercom, Inc.

NOVEMBER 9, 2022

Disruptive innovation was a theory put forward by Clayton Christensen, the famous American academic and business consultant. The specific product I’m working on, Atlas, was built because one of the founding engineers who worked with me knew a particular technology. In those two phases, it’s not important at all.

Innovation 226

Innovation Start-ups Government Technology 226

SugarCRM

NOVEMBER 9, 2022

Loveland Pulse, a municipally run fiber utility that offers high-speed internet, TV, and voice services with a goal to make high-speed internet accessible to anyone in the Loveland community, has implemented the Sugar platform across their service, tech support, engineering, marketing, and sales teams in a relatively short period of time.

CRM 49

CRM Transportation Innovation E-commerce 49