Gainsight

SEPTEMBER 8, 2021

Your CS team is already furiously speeding down the highway with water for engine oil — imagine what happens when you pour in the good stuff! These other teams sometimes have the skills to be true thought partners and business consultants, taking that pressure off of CS leadership. What about systems administration?

Data Entry 105

Data Entry Start-ups Business Consulting Sales 105

Kerry Bodine

JANUARY 16, 2020

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

Education 71

Education Business Consulting Touchpoint Engineering 71

Intercom, Inc.

NOVEMBER 9, 2022

Disruptive innovation was a theory put forward by Clayton Christensen, the famous American academic and business consultant. The specific product I’m working on, Atlas, was built because one of the founding engineers who worked with me knew a particular technology. In those two phases, it’s not important at all.

Innovation 226

Innovation Start-ups Government Technology 226

Kerry Bodine

JANUARY 16, 2020

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

Education 62

Education Business Consulting Touchpoint Engineering 62

Kerry Bodine

JANUARY 16, 2020

But as customer experience and loyalty have gained importance in the corporate world, we’ve seen the world’s top strategic business consultancies and a bevy of differently flavored agencies enter the service design game. Or, to quote Oliver King, co-founder of Engine : You can’t deliver a great service without a great organization.)

Education 62

Education Business Consulting Touchpoint Engineering 62

Comm100

SEPTEMBER 22, 2016

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Chief Customer Officer 2.0: Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

Customer Service 88

Customer Service Customer Loyalty E-commerce Customer Satisfaction 88

ClientSuccess

OCTOBER 10, 2018

Two-fold: If it’s good for your customer’s business it’s good for your business, and you cannot exceed expectations if you do not set expectations. 7) From : Rachel McElwain , Freelance Business Consultant | Company : 1919 Consulting | Location : Indianapolis, Indiana. Stay organized.

Start-ups 70

Start-ups Business Consulting Customer Relationship Management Engineering 70