Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

Innovation 226

Innovation Start-ups Government Technology 226

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

SEPTEMBER 22, 2016

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Chief Customer Officer 2.0: Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

Customer Service 89

Customer Service Customer Loyalty E-commerce Customer Satisfaction 89

ClientSuccess

OCTOBER 10, 2018

Two-fold: If it’s good for your customer’s business it’s good for your business, and you cannot exceed expectations if you do not set expectations. 7) From : Rachel McElwain , Freelance Business Consultant | Company : 1919 Consulting | Location : Indianapolis, Indiana. Stay organized.

Start-ups 70

Start-ups Business Consulting Customer Relationship Management Engineering 70

SugarCRM

NOVEMBER 9, 2022

Engenco, partnering with CRM Online Australia Pty Ltd , receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation.

CRM 49

CRM Transportation E-commerce Innovation 49

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . The Experience Hub feature connects with business tools that allow company-wide sharing of feedback from customers. The innovative text analysis extracts trends and patterns from feedback. . It is ideal for businesses like B2B, retail, insurance, etc. .

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52