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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, and Lincoln Murphy.