Business Consulting, Hospitality and Retail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link].

Customer Experience

Customer Experience CX E-commerce Social Media

Top 30 Customer Service Books Every Team Needs to Read

Comm100

SEPTEMBER 22, 2016

With this book, you can take a peek into the retailing giant’s customer-driven culture. ” As an internet-based retailer, Amazon provides a great example for e-commerce professionals who want to know how they can provide customer service in mold-breaking ways. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

Customer Service

Customer Service Customer Loyalty E-commerce Customer Satisfaction

Tech Customer Success

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

Top 30 Customer Service Books Every Team Needs to Read

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