Intercom, Inc.
NOVEMBER 9, 2022
As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. Or even, perhaps, set up an autonomous team that can take the helm? I’m Liam Geraghty.
Callminer
MARCH 6, 2020
I appreciate the customer service person who starts the story by describing the worst kind of complaint you could imagine, because that tells me they love making things right! More specifically, he needs to be able to come up with a coherent overarching strategy for CS. TEnergists. Pratibha Vuppuluri. GetMeCharlie. How do you react?”.
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Gainsight
SEPTEMBER 8, 2021
Organizations create dedicated roles to continuously improve CS functions to improve NRR or reduce costs by scaling up your customer base with the same CS headcount. These other teams sometimes have the skills to be true thought partners and business consultants, taking that pressure off of CS leadership. Your VP of CS?
Callminer
MARCH 6, 2020
I appreciate the customer service person who starts the story by describing the worst kind of complaint you could imagine, because that tells me they love making things right! More specifically, he needs to be able to come up with a coherent overarching strategy for CS. TEnergists. Pratibha Vuppuluri. GetMeCharlie. How do you react?”.
Retently
AUGUST 15, 2018
To answer this question, we’ve showcased several examples of well-established brands that deliver excellent experiences, pointing out the lessons to be taken up by any business or customer service team in their endeavor to build a long-lasting relationship with their customers. Always Empower Your Employees.
Shep Hyken
MARCH 15, 2022
Too often, company executives start with convenience for the company. Community: If you’re going to build a community of people, you have to make sure that every part of your organization is set up to serve that community. Retail Practice at the business consulting firm AlixPartners. Be intentional.”
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.
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