ECXO
MARCH 21, 2023
Customer experience has always been at the heart of Eytan’s career and his passions, from his proven track record in international Customer Engagement projects to his work as a business consultant supporting clients in their digital transformation journey.
Intercom, Inc.
NOVEMBER 9, 2022
Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. Jeff Loomans: Vermeer’s been on a journey when it comes to technology and digital products.
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Fonolo
APRIL 11, 2019
Business consultant Peter Drucker noted, “the purpose of a business is to create a customer,” and the purpose of the call center is to maintain the customer. And: Call-back technology is dynamic and adaptable (the key is offering them to customers on their preferred channel(s)). Engage your Employees.
SurveySensum
JULY 14, 2020
Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant.
Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?
Shep Hyken
MARCH 15, 2022
Because of technology, it’s never been easier to customize some experience component. Cost: If you are going to use cost as a competitive advantage, then it has to be the lowest cost at all times because consumers are smart and savvy with technology. Retail Practice at the business consulting firm AlixPartners.
Customer Think
AUGUST 1, 2023
Years ago, I was asked by one of my clients to make their business go viral. I remember being a bit stumped as the emphasis of my business consulting and the reasons for the success of […] Essentially they wanted to create a fad so that their brand and associated products would fly off the shelves.
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