Customer Think

NOVEMBER 22, 2022

Business owners use CRM systems to assess the big picture of their customers’ […]. In B2C environments, CRM solutions are essential to maintaining client relationships over time. Managing online retail customers is crucial for any eCommerce platform to run smoothly.

CRM 136

CRM Business Growth B2C Retail 136

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. The post Expert tips to unlock business growth with customer success operations appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Business Growth 103

Business Growth Customer Journey Map Gaming Sales 103

Totango

JULY 1, 2022

The post How Customer Loyalty Can Drive B2B SaaS Business Growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Start for free to automate your customer loyalty strategy for higher customer satisfaction, retention, and referral revenue.

Customer Loyalty 111

Customer Loyalty Business Growth B2B Net Promoter Score 111

CX Network

SEPTEMBER 28, 2023

In the realm of customer experience, inauthenticity is a deal-breaker. Beyond Philosophy's Colin Shaw explains.

Business Growth 115

Business Growth Customer Experience 115

Experience Investigators

OCTOBER 11, 2024

When customers face a challenge and need help, customer service or support representatives are their heroes — and organizations have invested a lot of time to make customer support a breeze in a growing number of channels: Store representatives are trained to empathize with customers and know how to quickly get them tailored solutions in person.

Business Growth 98

Business Growth Customer Service Customer Journey Map CX 98

Lumoa

APRIL 4, 2023

Analyzing such data helps businesses learn the ins and outs of their target audience—and a company that knows its audience can further its own growth. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth.

Business Growth 78

Business Growth Customer Retention Customer Survey Sales 78

Customer Think

JUNE 26, 2023

Almost everything is going digital nowadays, including businesses. Advanced technologies have facilitated us with new innovative ways to interact, engage, and serve customers.

Business Growth 98

Business Growth Social Media Engineering Innovation 98

Customer Think

MARCH 1, 2023

To turn the business around, McDonald’s management held a series of meetings with its franchisees to listen to their concerns, empathize and gather their input. These meetings allowed franchisees to […]

Business Growth 78

Business Growth Customer Satisfaction Sales Customer Loyalty 78

Customer Think

MARCH 25, 2023

Self-service for customer service and support is just a first step in a much broader digital engagement strategy enabling brands to engage with customers online and via mobile devices throughout the entire customer journey – before and after they buy.

Business Growth 105

Business Growth Customer Service Customer Loyalty Technology 105

Beyond Philosophy

JULY 27, 2023

The post Why Authentic Experiences are Vital to Business Growth & How to Create Them appeared first on Beyond Philosophy. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Business Growth 78

Business Growth AI Start-ups 78

Zonka Feedback

MAY 20, 2024

Market research is essential for business growth as it enables businesses to understand their customers, identify market opportunities, mitigate risks, optimize marketing strategies, and make informed decisions. It helps businesses identify the preferences, behaviors, and pain points of their target market.

Business Growth 59

Business Growth 59

Callminer

OCTOBER 20, 2024

Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth. Read this blog to learn more.

Contact Center 182

Contact Center Business Growth 182

Callminer

AUGUST 10, 2021

Business intelligence (BI) bridges the gap between business goals and the information needed to reach them. This blog shares how the right BI tools can drive business growth and transformation.

Business Growth 182

Business Growth 182

CX Network

AUGUST 30, 2024

Musa Hanhan explains how to align teams around customer journeys and ensure each interaction is optimized to drive loyalty and business success.

Business Growth 59

Business Growth 59

Zonka Feedback

JULY 26, 2024

In today's competitive market, enterprises constantly seek ways to drive revenue growth. Despite investments in product development and marketing, many still struggle with customer retention and loyalty. The solution? Leveraging the Net Promoter Score.

Net Promoter Score 59

Net Promoter Score Business Growth NPS Customer Retention 59

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. According to Jason Lemkin, “Customer success is where 90% of the revenue is”.

B2C 290

B2C CX B2B Business Growth 290

Zonka Feedback

AUGUST 23, 2024

In the world of sci-fi movies, AI often takes center stage as the ultimate futuristic tool—think of Iron Man’s JARVIS anticipating every need or Her’s Samantha crafting conversations so personal, they blur the line between human and machine.

Business Growth 52

Business Growth AI Customer Experience Artificial Intelligence 52

Intercom, Inc.

MARCH 23, 2022

“Surveys will become a strategic business tool for our customers, providing them with insight and triggering customer action to drive business growth”. We heard from our incredible customers.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Customer Think

MAY 2, 2024

In the ever-evolving realm of digital marketing, social media continues to reign supreme as a powerhouse platform for engaging with audiences, building brand presence, and driving business growth. Let’s explore how to craft […]

Social Media 124

Social Media Business Growth Innovation 124

SugarCRM

OCTOBER 29, 2024

Sugar’s customization capabilities allowed RHINO to transform their operations, enabling them to modernize and enhance overall efficiency, leading to better customer satisfaction and business growth. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility.

Business Growth 62

Business Growth CRM Sales Start-ups 62

Intercom, Inc.

MARCH 16, 2018

For more advice on how you should be thinking about business, growth and innovation, download our book Intercom on Jobs-to-be-Done : The post Understanding direct and indirect competition appeared first on Inside Intercom. Some of these will compete with your brand and some will contradict it.

Start-ups 219

Start-ups Business Growth Innovation Sales 219

Zonka Feedback

NOVEMBER 25, 2024

Unbeatable discounts on software tools and solutions to power your business growth. Explore the Top 15 Best Black Friday SaaS Deals! Don't miss out!

Business Growth 98

Business Growth Customer Experience 98

Intercom, Inc.

FEBRUARY 8, 2019

“That’s part of what I love doing at Intercom now, which is all about helping our customers grow, driving business growth,” she says. “This was the product that I had needed in every single tech business I had ever run” In her years at Intuit, Karen recalls how she found her love of driving business growth.

Business Growth 153

Business Growth 153

Customer Think

SEPTEMBER 8, 2021

A growing number of marketing leaders now believe that driving business growth is the raison d'etre of the marketing function. Recent research shows that the pressures on marketers to deliver on revenue growth have become intense. A 2021 global surv.

Business Growth 123

Business Growth 123

Totango

JANUARY 3, 2024

showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Business Growth 116

Business Growth Innovation AI Start-ups 116

Customer Think

JULY 9, 2024

In the ever-evolving landscape of B2B marketing, analytics play a crucial role in understanding customer behavior, optimizing campaigns, and driving business growth. However, leveraging marketing analytics effectively can be fraught with challenges.

B2B 111

B2B Business Growth 111

Intercom, Inc.

FEBRUARY 11, 2020

A commercial relationship is based on an exchange of value: the business provides a product or service, and the customer pays for it. A great commercial relationship also brings in aspects of a personal relationship, and at Intercom we believe that better relationships are the secret to faster business growth.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

Fonolo

SEPTEMBER 14, 2021

In fact, customer service is now seen as one of the main growth drivers for businesses, alongside sales and marketing. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth.

Customer Service 142

Customer Service Business Growth Customer Feedback Customer Satisfaction 142

eglobalis

OCTOBER 14, 2024

Organizations Focused on Adding Real Value to the CX Field These organizations aim to provide real educational value to the CX market, helping professionals grow through meaningful learning experiences: Clear Action [link] Clear Action offers courses and certifications focused on customer-centric business growth.

Education 345

Education Customer Experience Customer Journey Map Innovation 345

Fonolo

JULY 8, 2021

Promoters make up 80% of business referrals, and contribute to business growth over time. Companies, including contact centers, use NPS to assess customer satisfaction and loyalty, make improvements to their business services, and grow their business through referrals. Passives (7-8): These customers are neutral.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

ECXO

DECEMBER 4, 2024

By understanding these contrasts, businesses can tailor their customer success initiatives to align with industry-specific demands, ultimately enhancing the customer experience and driving business growth. Nature of Product/Service 1.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

eglobalis

NOVEMBER 3, 2024

This philosophical shift towards viewing each customer relationship as an opportunity for co-innovation and partnership can drive not only CX excellence but also long-term business growth. Conclusion In today’s fast-evolving B2B landscape, a personalized, creativity-driven approach to CX has become essential.

CX 442

CX B2B Innovation Sentiment Analysis 442

Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies.

Customer Retention 210

Customer Retention Business Growth Customer Satisfaction Technology 210

Fonolo

OCTOBER 5, 2021

Creating a Customer Service Strategy That Drives Business Growth. A company’s NPS can be an easy way to predict business growth over the coming months or years. Net promoter score is a key statistic you should be considering when reviewing how successful your #contactcenter is at providing exceptional #customerservice.

Net Promoter Score 153

Net Promoter Score NPS Contact Center Business Growth 153