Gainsight

AUGUST 26, 2024

In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? It’s time to squad up with the ultimate power pair: a CRM and a CSP. What’s a CRM and Why Does Your Company Need One? What Does a CRM Do?

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

Gainsight

AUGUST 26, 2024

If your business were a superhero, a CRM and CSP would be its cape and mask—a powerful combo that helps you leap over obstacles, fight for customer success, and soar to new heights. Enter the super-duo of customer management systems: Customer Relationship Management (CRM) and Customer Success Platform (CSP).

CRM 52

CRM Customer Relationship Management AI Customer Relationship 52

Hodusoft

JANUARY 30, 2025

An omnichannel contact center solution empowers businesses to meet these expectations by unifying all communication channels into a single platform, ensuring consistent interactions and personalized support at every touchpoint. Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

SurveySensum

DECEMBER 2, 2024

Additionally, data customization is challenging, and even admins cannot modify CRM connectors set by other users, restricting overall flexibility. How Quickly Can You Turn Customer Feedback into Business Growth? Explore the top 12 SurveyMonkey competitors and alternatives.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

ClearAction

NOVEMBER 18, 2015

And likewise, business growth from customer experience management is the product of discovering patterns. Start with the people who facilitate various facets of customer experience management : analytics, CRM, loyalty, references, service, user experience, voice-of-the-customer, and so forth.

Customer Experience 59

Customer Experience Customer Experience Management Voice of the Customer Touchpoint 59

ClearAction

MAY 18, 2017

Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). Compare notes with managers of other types of CX efforts across the company: UX, CRM, customer care, customer success, AI, etc.

VOC 54

VOC Voice of the Customer Social Media Customer Feedback 54