SurveySensum

JUNE 24, 2023

In simple terms, it is all about how happy customers are with your product or service, or the overall experience they had with your company. It measures how well a company meets or exceeds customer expectations and fulfills their needs and desires. But how can you achieve this?

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

SurveySensum

OCTOBER 16, 2024

Business survey questions are a set of targeted questions designed to gather feedback from your customers, employees, or clients to understand what’s working well and what needs improvement in your business. You can ask questions about customer service, product quality, pricing, or even future needs.

Text Analytics 52

Text Analytics Customer Loyalty Customer Satisfaction Customer Service 52

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

TeamSupport

SEPTEMBER 6, 2022

B2B organizations are no strangers to robust customer support and customer success operations, however too often customer relationships are transactional – a customer has a problem and you help, but the business’s concern is just closing out tickets and hitting ideal response and resolution times.

B2B 98

B2B NPS Business Growth Business Operations 98

Hodusoft

JANUARY 30, 2025

An omnichannel contact center solution empowers businesses to meet these expectations by unifying all communication channels into a single platform, ensuring consistent interactions and personalized support at every touchpoint. This data helps businesses optimize strategies, identify trends, and deliver superior customer service.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

SugarCRM

OCTOBER 10, 2023

CRM software development has revolutionized business operations by providing a centralized platform to manage customer interactions, streamline sales processes, and improve overall customer satisfaction. Streamlined Sales Processes In sales, time is always of the essence.

Business Operations 26

Business Operations CRM Social Media Customer Relationship Management 26

Shep Hyken

OCTOBER 10, 2022

Nurturing customer relationships is the secret to boosting your customer lifetime value, cutting down churn, leaving your competitors in the dust, and catapulting your business growth. Usher in customer-centricity. Not every decision, such as a price increase, is going to make the customer happy.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11