Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Shep Hyken

OCTOBER 10, 2022

(EHL Insights) Today’s business world requires companies to put customers in the driving seat. Nurturing customer relationships is the secret to boosting your customer lifetime value, cutting down churn, leaving your competitors in the dust, and catapulting your business growth.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11

Hodusoft

JULY 19, 2023

It allows supervisors to review interactions, identify opportunities for improvement, and ensure agents are complying with company policies and customer service standards. Some of the important factors to consider include: Scalability: Consider software scalability to accommodate business growth.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Retently

MARCH 14, 2023

In this article, we’ll compare post-purchase NPS surveys and product reviews as a measure of customer satisfaction, provide ecommerce businesses with a better understanding of the strengths and limitations of these two methods, and explore whether product reviews can be an alternative or rather complementary to NPS surveys.

NPS 140

NPS Net Promoter Score Customer Satisfaction Customer Feedback 140

CommBox

JUNE 4, 2024

As a result, customer service teams have more time to manage higher volumes of inquiries, leading to greater customer satisfaction and business growth. This centralised system allows you to track interactions, personalise responses, and provide an all-inclusive view of customer engagements.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Essentially, they aim to uncover how it has changed the customer’s life or business operations.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

Helpt

JANUARY 16, 2024

In the next section, we’ll explore the idea of an embedded help desk and how it contrasts with the outsourced model, particularly in terms of integration, customization, and impact on business operations. This collaboration led to faster problem resolution and increased operational efficiency.

Customer Satisfaction 52

Customer Satisfaction Business Operations Customer Relationship Business Growth 52

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SurveySensum

JULY 14, 2020

He aims to harness the collective intelligence of customer-centric thought leaders, using the collaborative platform to help business leaders understand how to create mutually beneficial customer relationships. He is a certified CCXP with expertise in Customer Experience and Service Design. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

AUGUST 1, 2023

However, a few questions still linger: How can you effectively use predictive AI within business operations? How do you incorporate such technologies into your sales reps’ daily operations Are there any tangible benefits of this technology when leveraged by sales departments? Below is just a short list of those.

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). Who Uses SugarCRM?

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

SugarCRM

MARCH 28, 2024

How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies? Leveraging CRM Solutions to Boost Sales CRMs have become the golden standard of successful business operations. Thus, it makes sense to develop strategies that enhance customer engagement.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26