Hodusoft

JANUARY 30, 2025

An omnichannel contact center solution empowers businesses to meet these expectations by unifying all communication channels into a single platform, ensuring consistent interactions and personalized support at every touchpoint. Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Retently

MARCH 14, 2023

In this article, we’ll compare post-purchase NPS surveys and product reviews as a measure of customer satisfaction, provide ecommerce businesses with a better understanding of the strengths and limitations of these two methods, and explore whether product reviews can be an alternative or rather complementary to NPS surveys.

NPS 135

NPS Net Promoter Score Customer Satisfaction Customer Feedback 135

CommBox

JUNE 4, 2024

An additional report from Gartner indicated that businesses that implemented AI chatbots enhanced efficiency by 25% while considerably reducing response times. As a result, customer service teams have more time to manage higher volumes of inquiries, leading to greater customer satisfaction and business growth.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Qualtrics offers you functional features like predictive AI, automated actions, customer experience management, business value realization, etc. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JULY 14, 2020

Rajeev Karkhanis has over 30 years of experience in delivering business growth and direction on overall operations and revenue goal performance. Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

JUNE 6, 2019

Follow Keith for his thoughts on marketing, sustainable business growth, and new technology. ( @keithweed ). Raja Rajamannar – Rajamannar is the Chief Marketing & Communications Officer and President, Healthcare Business, operating at the intersection of business & marketing.

Transportation 33

Transportation Entertainment Sports Social Media 33