Remove Business Growth Remove Business Operations Remove Unstructured Data
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21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

Monitor and track KPIs that lead to increased business growth. Bottom Line: The role of a business analyst is to streamline and improve the call center’s functioning, increase revenue and help scale business operations. They offer the capacity to conduct behavioral analysis of clients based on real-time data.

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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Voice of the Customer Tools Listen to your customers from various touchpoints, analyze feedback, and decide quickly on the options for improvement to drive business growth.