Qualtrics

FEBRUARY 20, 2020

Join us for a look at how XM can help you bring customers and product together to deliver experiences that will drive your business growth. 13:00-13:15 // Thurs, 12 March // Growth Shop. 14:00-14:45 // Weds, 11 March // Growth Shop. 13:40-14:00 // Weds, 11 March // Growth Shop. 16:00 // Weds, March 11.

Government 32

Government Close the Loop Gaming Innovation 32

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! Close the loop: Always follow up with customers who have provided feedback, especially detractors.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Though the employees should be informed about the importance of NPS, never try to game the NPS. Quick Problem Resolution: Problems are something no business can avoid. This is where Net Promoter Score (NPS) comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Get instant detractor alerts on your CRM so you can close the loop in time. They’ve got that reputation game on lock!

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

DECEMBER 22, 2023

Unfortunately, this is not an isolated case of NPS gaming. Businesses (their agents) use tactics like offering incentives to customers, badgering or threatening customers, etc, to manipulate their NPS scores. Despite my dissatisfaction, I gave the rating to avoid negatively affecting someone’s livelihood. Let’s find out!

NPS 52

NPS Gaming Education Customer Satisfaction 52

Retently

DECEMBER 11, 2024

Because happy customers stick around, and loyal customers fuel business growth. Heres a game-changing stat: just a 5% increase in customer retention can boost profits by 25-95%. Retaining satisfied customers saves you the cost of acquiring new ones while building a foundation of trust and repeat business. Thats huge!

Touchpoint 93

Touchpoint Actionable Insights Start-ups Customer Satisfaction 93

SurveySensum

APRIL 18, 2025

Its real-time ticketing system flags detractors instantly, ensuring your team closes the loop before a small issue becomes a full-blown crisis. So, the real question is: Do you want to settle for a basic survey tool, or do you want a next-gen platform that turns feedback into business growth? Tired of Basic Surveys?

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52