SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. SurveySensum focuses on making feedback actionable by closing the loop.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

FEBRUARY 24, 2022

One of the best parts of this platform is that it helps you close the loop and prioritize actions by analyzing verbatim, using text and sentiment analysis and real-time journey-based dashboards. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

JUNE 9, 2023

This alignment leads to increased customer acquisition, satisfaction, and loyalty, ultimately driving business growth and profitability. Most businesses use WhatsApp surveys nowadays because it’s inexpensive and effortless. Post-interaction Support Surveys Would you like to analyze the efficiency of the customer support team?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

JULY 10, 2023

Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments. Explore SurveySensum to Boost your Retail Customer Service Experience Request a Demo

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Prioritize actions to drive business goals and growth. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. The tool is suitable for businesses of all sizes and industries.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2023

Leverage Live Chat for Real-time Feedback Around 80% of businesses report that implementing live chat has boosted sales, increased revenue, and enhanced customer loyalty within their operations. This compelling statistic underscores that incorporating live chat can significantly improve your business growth and customer relationships.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JULY 10, 2023

Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments. Explore SurveySensum to Boost your Retail Customer Service Experience Request a Demo

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Use text analytics to understand common themes in customer comments. This is where Net Promoter Score (NPS) comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Analyzing this feedback using powerful text analytics , they discovered important insights. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52