Callminer

SEPTEMBER 14, 2020

For instance, a call center business analyst might recommend implementing an interaction analytics solution for a collections and accounts receivables management (ARM) firm to ensure that call center agents meet compliance requirements for debt collection. Monitor and track KPIs that lead to increased business growth.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

InteractionMetrics

JANUARY 31, 2025

Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Companies that have experience increasing retention rates and delivering business growth strategies are especially effective at helping brands build long-term customer relationships.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

DECEMBER 24, 2024

Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Voice of the Customer Tools Listen to your customers from various touchpoints, analyze feedback, and decide quickly on the options for improvement to drive business growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52