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Secrets to Customer-Centric Business Growth

ClearAction

Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The list below outlines shapers of ease-of-work and ease-of-doing-business — outside-in thinking infused in your business processes, policies and motives.

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Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow

Retently

Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn. CX Managers arent just fixers but business growth drivers. But how a business responds makes all the difference.

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How Zapier supports 3 million users by investing in customer outcomes

Intercom, Inc.

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Support leaders need to enable teammates to drive to the right customer outcomes while also creating avenues for constructive feedback. Listen to the full episode above or get Pam’s key takeaways below.

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The Majestic Dance between AI and Humans in CX

ECXO

It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. Yet, in this ever-evolving marketplace, how can businesses ensure a sustainable customer experience? AI, with its predictive analytics, can help businesses stay ahead of the curve, anticipating future trends and customer needs.

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Subscribing to the future with Zuora’s Carl Gold

Intercom, Inc.

In this episode of Scale, Carl walks us through how the subscription model is transforming legacy businesses, how companies can fight churn with data, and what Goldilocks can teach us all about growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

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The Dos and Don’ts of Working with Net Promoter Score

Fonolo

At the LEAST: you certainly won’t recommend the business or product to a friend! Creating a Customer Service Strategy That Drives Business Growth. Net promoter score is vital to business growth. While not all detractors will return to your business, you may be able to regain the trust of a few individuals.

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Unlock the magic of positive language and elevate CX to the next level

ECXO

Even in challenging situations, the use of positive language can help to frame the situation more constructively. Increased Sales: All these factors together – increased satisfaction, loyalty, positive image, and reduced conflicts – can ultimately lead to increased sales and business growth. The key is in how it’s used.

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