Callminer

OCTOBER 20, 2024

Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth. Read this blog to learn more.

Contact Center 182

Contact Center Business Growth 182

Hodusoft

MARCH 1, 2021

Over a period of time, contact centers have evolved drastically. Customer satisfaction has become a key priority for businesses. They are making all the possible efforts to augment the customer experience so that they can build a loyal customer base and enhance their business growth. How Integration Takes Place?

Contact Center 98

Contact Center CRM Start-ups Customer Relationship Management 98

Fonolo

SEPTEMBER 14, 2023

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive change. In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover.

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

Fonolo

JULY 8, 2021

Contact centers use a few different metrics to measure customer experience. Floor-level metrics assess the efficiency of the contact center’s operations, and include Average Speed to Answer (ASA), Auxiliary Time, Handle Time, and more. Net Promoter Score is the most common customer satisfaction metric for contact centers.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

Fonolo

OCTOBER 5, 2021

The reviews for your contact center are in—but they won’t be found in the newspaper or on Rotten Tomatoes. You can see what your customers think about your contact center by determining your Net Promoter Score (NPS). Creating a Customer Service Strategy That Drives Business Growth. Keep tabs on your NPS.

Net Promoter Score 153

Net Promoter Score NPS Contact Center Business Growth 153

Hodusoft

OCTOBER 17, 2024

” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. By using our sophisticated call and contact center solutions, our customers have succeeded in taking their customer service to an altogether different level. It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Fonolo

DECEMBER 16, 2021

If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . enhancing your business processes. . Creating a Customer Service Strategy that Drives Business Growth. Why every business needs a customer service strategy. .

Social Media 146

Social Media Customer Service Contact Center Close the Loop 146

Hodusoft

AUGUST 20, 2020

Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to the security standards strictly. Besides, because of the pandemic of COVID-19, businesses are promoting remote work. Authentic call recording. IVR security.

Contact Center 52

Contact Center Compliance Business Growth Business Operations 52

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. ICMI Contact Center Expo – May 21 -24, Orlando, FL. The Most Comprehensive Program for Contact Center Professionals.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Hodusoft

JUNE 2, 2020

With this emerging trend, HoduCC has integrated the communication application (WhatsApp) for better engagement with customers and expand business growth. This integration offers many distinct advantages and features to improve the customer experience for the contact/call centers. Improve Customer Experience.

Contact Center 52

Contact Center Omnichannel Business Growth Customer Loyalty 52

Ameyo Callversations

MAY 4, 2022

Since the data flow in real-time, you can also avoid delays in contact center operations by keeping the workforce updated. Unlimited scalability: Since the cloud communication system works via an ever-connected internet system, it helps you reduce the hardware downtimes, which is so familiar with physical contact centers.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Hodusoft

JULY 20, 2022

Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software. It’s pretty exciting to see that HoduSoft has bagged the 6th rank in GetApp’s Category Leader list for contact center software , published by Gartner Digital Markets Report. getapp’s category leader in contact center.

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. Today, businesses have opened multiple communication channels for greater convenience and speed. Greater convenience, faster resolution, and consistency.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

Fonolo

SEPTEMBER 29, 2020

Both Amazon and Apple have nurtured their business growth by investing heavily in reducing friction in their customer experience. It’s unnecessary, expensive, and creates friction for both the customer and the business (especially you, contact center managers!). How to Reduce Hold Time in Your Call Center.

Customer Experience 141

Customer Experience Contact Center Touchpoint CX 141

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Hodusoft

MAY 5, 2019

We have created a contact center software called HoduCC that allows you to manage large call volume with optimal customer service efficiently and effectively. Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. GUO Transportation Company Ltd. is a division of G.

Transportation 40

Transportation Contact Center Omnichannel Business Growth 40

Hodusoft

SEPTEMBER 28, 2019

HoduCC – Contact Center Software is now offering WhatsApp feature to boost your business communication. HoduCC is a FreeSWITCH based contact center software that is suitable for all businesses. We have integrated the app in with our contact center software to improve business communication.

Contact Center 40

Contact Center Social Media Omnichannel Business Growth 40

Ameyo Callversations

JANUARY 3, 2022

Companies that offer and create a unique and relevant engagement across customers’ preferred channels tend to build more strong emotional bonds and drive incredible business growth. On-premise contact center solutions are proved to be inadequate in supporting the new remote working environment.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

Hodusoft

FEBRUARY 5, 2025

HoduCCs SMS Integration with Route Mobile HoduCC is an omnichannel contact center solution that empowers businesses to deliver exceptional customer experiences across various communication channels. Explore the HoduCC and Route Mobile integration today and unlock new possibilities for your business.

Contact Center 52

Contact Center Healthcare Omnichannel Business Growth 52

Fonolo

NOVEMBER 2, 2021

Customers are the heart of every contact center. If customers don’t interact with your business, you really don’t have a business, which puts a well-strategized and successful customer service strategy at the forefront of contact center success. How to build a customer service strategy.

Net Promoter Score 95

Net Promoter Score Customer Service Contact Center E-commerce 95

Fonolo

JULY 12, 2022

Contact centers are especially notorious for low retention rates, with agents often citing burnout and boredom as reasons for leaving. According to Gallup’s findings, highly engaged employees bring 21% greater profitability ; focusing on employee engagement reduces the risk of churn and improves business results.

Contact Center 87

Contact Center Social Media Start-ups Customer Retention 87

Fonolo

NOVEMBER 30, 2021

Over the last few years, the retail industry has undergone many drastic changes, and therefore, so has the world of the retail contact center. If you were a brick-and-mortar-only business pre-pandemic, chances are you quickly pivoted to provide online shopping options for your customers. Make scaling your business a breeze. .

Retail 87

Retail Customer Service Net Promoter Score Contact Center 87

Fonolo

MARCH 29, 2022

Employee training, consistent management, the right call center software – the list goes on, but one thing stands apart from the rest: call center workforce management. How to Foster Agent Engagement in a Hybrid Contact Center. What’s your top goal as a call center manager or leader? Why workforce management?

Contact Center 81

Contact Center Customer Satisfaction Business Growth Customer Loyalty 81

Fonolo

MAY 11, 2022

Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations. That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! .

CX 91

CX Non-Profits Contact Center Education 91

Execs In The Know

AUGUST 27, 2024

AI has already impacted the demand for customer service and sales agents in contact centers, though it hasn’t eliminated the need for human interaction. As businesses scale rapidly, their rate of hiring new agents often lags behind. So, how do they bridge this gap? For many companies, the solution is AI.

CX 105

CX AI Contact Center Machine Learning 105

Fonolo

NOVEMBER 18, 2021

At the LEAST: you certainly won’t recommend the business or product to a friend! Creating a Customer Service Strategy That Drives Business Growth. Contact centers measure NPS by giving their customers a survey. Net promoter score is vital to business growth. 0 is the lowest: not at all likely.

Net Promoter Score 87

Net Promoter Score NPS Contact Center Construction 87

Callminer

APRIL 24, 2020

As such, it’s important to hire talent that will represent the company in a positive manner, motivate other agents, and drive performance that will make a difference in business growth. Using contact center performance management software , like CallMiner , can help streamline the process.

Gaming 182

Gaming Social Media Contact Center Customer Feedback 182

Fonolo

APRIL 14, 2022

The best strategy is to use a combination of data reports and benchmarking to ensure your findings reflect “the big picture” Creating a Customer Service Strategy That Drives Business Growth. In other words, it indicates how likely your customers are to recommend your business to their network.

Net Promoter Score 91

Net Promoter Score NPS Contact Center Customer Satisfaction 91

Hodusoft

MAY 26, 2022

We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. . HoduCC is recognized as the Top Call Center Software and Auto Dialer software. It also helps in providing a stellar customer experience.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Customer Think

APRIL 20, 2023

In the age of digital communication, it’s crucial for businesses to maintain a strong customer service presence. Interactive Voice Response (IVR) systems have long been used to streamline call center operations, but their limitations often lead to customer frustration.

Business Growth 52

Business Growth Customer Service Customer Experience Contact Center 52

Fonolo

MAY 11, 2022

Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations. That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! .

CX 67

CX Non-Profits Contact Center Education 67

Hodusoft

JULY 16, 2020

Ultimate customer service is the key to business growth and out beat market competition. Whether you are handling a small business or an enterprise, customer engagement is the key. Once your business delivers a satisfying customer experience, it can easily improve sales and ROI.

Contact Center 52

Contact Center Omnichannel Social Media Business Growth 52

Taylor Reach Group

JUNE 20, 2023

The merger of TRG with SKW The Taylor Reach Group is a globally recognized contact center and customer experience consulting firm, specializing in sourcing strategies, customer experience, customer service/support, and contact center assessments. For over 15 years, Jerry led large-scale businesses at Accenture.

Contact Center 62

Contact Center CX Business Growth Customer Service 62

Fonolo

APRIL 14, 2022

The best strategy is to use a combination of data reports and benchmarking to ensure your findings reflect “the big picture” Creating a Customer Service Strategy That Drives Business Growth. In other words, it indicates how likely your customers are to recommend your business to their network.

Net Promoter Score 67

Net Promoter Score NPS Contact Center Customer Satisfaction 67

Fonolo

SEPTEMBER 21, 2021

But, who evaluates the call center manager? That falls on everyone – the executive team, the agents, and sometimes the call center manager themself. Creating a Customer Service Strategy That Drives Business Growth. Performance evaluations are necessary for any contact center’s quality assurance program.

Contact Center 81

Contact Center Business Growth Customer Satisfaction Technology 81

Execs In The Know

AUGUST 5, 2024

Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth. Realizing the Benefits of Privacy and Personalization A strong AI foundation built on trust enables: Personalized Customer Interactions: Tailored recommendations and customized content enhance customer satisfaction.

AI 97

AI Artificial Intelligence CX VOC 97