Business Growth CRM Customer Acquisition 
ECXO
FEBRUARY 3, 2025
When customers dont feel supported or valued, theyre unlikely to stick aroundeven if your product or service is excellent. Statistic to Consider: Studies show that 89% of consumers have switched to a competitor following a poor customer experience. Heres how to make it happen: 1.
Gainsight
AUGUST 26, 2024
In a world where every winning team has a dynamic duo—think Deadpool and Wolverine—why would you manage customer relationships with just one tool? It’s time to squad up with the ultimate power pair: a CRM and a CSP. What’s a CRM and Why Does Your Company Need One? What Does a CRM Do?
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Hodusoft
SEPTEMBER 21, 2022
Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business. Telecalling.
SurveySensum
DECEMBER 18, 2024
Lets now understand why NPS is important for business growth. The Role of NPS in Business Growth In 2005, the London School of Economics conducted a study on customer advocacy as business growth where they found that an increase of the NPS score by 7 points equates to a 1% growth in revenue.
Retently
NOVEMBER 27, 2024
By understanding who your customers are, what they need, and how they shop, you can create experiences that truly resonate with them. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth. The best part?
SurveySensum
JULY 18, 2023
It is with a powerful retail customer experience strategy that brands like Amazon and Spotify create tailored experiences for their customers. The level of personalization you create for your customers enhances their experience, engagement, and satisfaction which ultimately drives your business growth.
CSM Practice
JANUARY 13, 2021
“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention.
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