Retently

AUGUST 5, 2024

If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Your journey to improved customer satisfaction and business growth starts here! Key Takeaways If you’re a small or medium business, look for an affordable, easy-to-use tool that can grow with you.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SugarCRM

MARCH 24, 2025

Scale Without Slowing Down As your business expands, handling more customers, transactions, and products can become overwhelming. A unified ERP-CRM platform ensures your operations scale efficiently. Real-Time, Predictive Insights : Predictive analytics and artificial intelligence help identify revenue opportunities.

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Sales Finance Artificial Intelligence Data Entry 26

SugarCRM

MARCH 24, 2025

Scale Without Slowing Down As your business expands, handling more customers, transactions, and products can become overwhelming. A unified ERP-CRM platform ensures your operations scale efficiently. Real-Time, Predictive Insights : Predictive analytics and artificial intelligence help identify revenue opportunities.

Sales 26

Sales Finance Artificial Intelligence Data Entry 26

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. AI’s capabilities in Customer Success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate.

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AI Predictive Analytics Machine Learning Innovation 52

SugarCRM

MARCH 28, 2024

However, such strategies cannot be crafted without a complete and clear set of data that can be collected and processed with the help of a CRM solution. How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies? We’ll be sharing some insights below.

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Manufacturing CRM Sales Sentiment Analysis 26

SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. One perfect example of leveraging CRM systems is running analytics on invoice information in your ERP tool to help predict and offer your sales and marketing teams actionable insights.

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CRM AI Sentiment Analysis Invoicing 26

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. A comprehensive CRM database can be instrumental in understanding customer needs, providing added value, and reducing brand switching.

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Retail Customer Experience Omnichannel Social Media 78

SugarCRM

AUGUST 1, 2023

In sales, Predictive AI uses historical data, patterns, and even external sources to forecast and enable businesses to make better sales decisions. Lead Prioritization Predictive sales AI analyzes your CRM data and factors like company size, industry, job title, etc., Below is just a short list of those.

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AI Sales Predictive Analytics Artificial Intelligence 26

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). Discover below! Who Uses SugarCRM?

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CRM Predictive Analytics Sales Omnichannel 26

Hodusoft

JUNE 7, 2024

Customer Relationship Management (CRM) Integration Call and Contact center agents often use CRM software to access: Customer information Previous interactions Purchase history Other relevant data This helps agents provide personalized assistance and streamline communication. In most cases, businesses should have lower AHT.

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Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

JULY 5, 2022

Predictive sales AI uses historical data, patterns, and even external sources to forecast and enable businesses to make better sales decisions. The AI works by applying predictive algorithms to a company’s CRM or ERP data and automating much of the sales process so reps can focus instead on nurturing and closing deals.

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Sales AI Artificial Intelligence E-commerce 26

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. However, both tools come with their drawbacks like a steep learning curve and high costs, making it a less ideal choice for small to medium-scale businesses.

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