Remove Business Growth Remove Customer Acquisition Remove Customer Experience
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Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack

ECXO

Turning the Tables: Why a Proactive Sales Process is the Ultimate Customer Experience Hack Introduction In the fast-paced world of sales, one thing is clear: the customer experience can make or break your success. Lets unpack what happens when customer experiences go south due to a reactive sales approach.

Sales 247
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Addressing e-commerce’s 5 biggest CX challenges with AI and personalization

Adrian Swinscoe

Over the past eight years, customer acquisition costs have soared 222%. [] The post Addressing e-commerces 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe. This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes.

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Announcing Custom Bots, the chatbots that drive business growth

Intercom, Inc.

They reply immediately and they get answers faster, providing a great customer experience and moving leads down the funnel much faster than ever before. If you’re as excited as we are about how chatbots can grow your business, you can get started right here.

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How to Fix Low Profitability By Improving the Customer Experience

Experience Investigators

A key factor for business success and profitability (where revenue outpaces costs) is the customer experience (CX). Intentional CX is what sets the most successful, high-growth companies apart from the rest. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script!

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Transform fintech customer service with Fin

Intercom

Fin delivers content tailored to customer segments based on location, plan type, or audience groups, ensuring that every interaction feels relevant and personalized. Scale your support 24/7 across channels Scaling customer service alongside business growth has traditionally been a tricky balance for fintech businesses to strike.

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Bad Customer Service Rarely Results in Profitability

Beyond Philosophy

As a result, a mobile company might be within the boundary of providing a less than optimal customer service that will be more profitable than offering exemplary service. . Are you including customer acquisition costs? Are you computing lifetime value of a customer, and if so, over what horizon (e.g., 5, 10, 15 years)?

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Valuable Lessons to Takeaway From This Common Poor Practice

Beyond Philosophy

My book, Revolutionize Your Customer Experience , delves into the idea of customer-centricity with the Naïve to Natural Model. To summarize, there are nine areas of your organization that indicate on a scale how customer-centric you are, ranging from Naïve (the least customer-centric) to Natural (the most customer-centric).