Remove Business Growth Remove Customer Acquisition Remove Customer Service
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Addressing e-commerce’s 5 biggest CX challenges with AI and personalization

Adrian Swinscoe

Over the past eight years, customer acquisition costs have soared 222%. [] The post Addressing e-commerces 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe. This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes.

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Transform fintech customer service with Fin

Intercom

The quality of your customer service either builds and reinforces crucial trust, or severely undermines it if issues are not resolved satisfactorily. Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology.

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Bad Customer Service Rarely Results in Profitability

Beyond Philosophy

We have all been in line or on hold for customer service , waiting for a company to get back to us. Then, when our wait time runs long and our patience runs short we get cranky and think, this customer service crew is really inept today. We discussed the profitability of lousy customer service on a recent podcast.

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How to Fix Low Profitability By Improving the Customer Experience

Experience Investigators

Memorable, meaningful customer experiences turn typical transactions into impactful moments that build customer loyalty and help you continually innovate and reach more people effectively. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script!

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5 Top Customer Service Articles of the Week 5-30-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

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How SaaS Companies Can Project Their MRR Using NPS (6 Actionable Tips)

Retently

As the percentage of Detractors increases, relative to the share of Passives and Promoters, you might need to revise your MRR downwards to match the cancellations and impact on growth the Detractors can cause. It only takes a small amount of negative publicity to hurt your brand, slowing customer acquisition and hurting your business growth.

NPS 150
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Outsourced On-Shore Technical Support: The Key to Business Growth

Helpt

However, early-stage businesses often make crucial mistakes when they try to keep costs low; they assume that spending on anything other than product development and customer acquisition is unnecessary. However, customer satisfaction is paramount to success, and they expect immediate solutions to their problems.