Business Growth Customer Acquisition Engineering 
ECXO
FEBRUARY 3, 2025
When customers dont feel supported or valued, theyre unlikely to stick aroundeven if your product or service is excellent. Statistic to Consider: Studies show that 89% of consumers have switched to a competitor following a poor customer experience. Heres how to make it happen: 1.
Intercom, Inc.
OCTOBER 18, 2021
In the early days of the analytics team at Intercom, our tracking mostly consisted of typical SaaS company finance metrics , such as the conversion rate of our customers from trial to paid, and monthly recurring revenue. The next step is to look for signals that are specific to the product or feature which map to these concepts.
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Intercom, Inc.
AUGUST 27, 2020
But there’s another reality that businesses now have to contend with: the brief is getting harder and harder to nail. Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. To navigate the current minefield of growth, businesses need to shift their focus.
Totango
JANUARY 22, 2024
We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Most expect to see CS emerging as a growth engine. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies.
Retently
FEBRUARY 21, 2024
By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. Key Takeaways “How Did You Hear About Us?”
Retently
NOVEMBER 27, 2024
By understanding who your customers are, what they need, and how they shop, you can create experiences that truly resonate with them. When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth. The best part?
Gainsight
AUGUST 26, 2024
With a Customer Relationship Management (CRM) and Customer Success Platform (CSP) working in tandem, your company isn’t just equipped to handle the basics; you’re ready to tackle anything from customer acquisition to long-term loyalty. What’s a CRM and Why Does Your Company Need One? Here’s why you need both.
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